Frequently Asked Questions

NOVY Inc. provides comprehensive IT solutions across three core service areas:

• Design Services: Strategic planning, documentation, site surveys, equipment selection, and infrastructure design
• Integration Services: Structured cabling, CCTV and security systems, audio-visual setups, access control, and network infrastructure
• Support Services: 24/7 technical support, system maintenance, troubleshooting, and updates

We serve a diverse range of industries including:

• Hospitality & Resorts
• Educational Institutions
• Government & Public Service
• Military
• Commercial Businesses
• Financial Institutions
• Houses of Worship
• And many more sectors

NOVY Inc. is located at:

3693 LOVVORN ST
Gadsden, AL 35903
United States

While we're based in Gadsden, Alabama, we serve clients throughout the region and can travel for larger projects.

Getting a quote is easy! You can:

• Fill out our contact form with project details
• Call us at +1 (503) 507-4944
• Email us at contact@novy-inc.com

We'll schedule a consultation to discuss your needs and provide a detailed proposal.

Our comprehensive design process includes:

• Initial consultation and needs assessment
• Site surveys and infrastructure evaluation
• Technology research and equipment selection
• Detailed system design and architecture
• Complete technical documentation
• Budget planning and cost analysis
• Project timeline development

The design phase timeline varies based on project complexity:

• Small projects: 1-2 weeks
• Medium projects: 2-4 weeks
• Large/complex projects: 4-8 weeks or more

We'll provide a specific timeline during the initial consultation based on your project requirements.

Yes! Site surveys are a crucial part of our design process. We conduct thorough on-site assessments to:

• Evaluate existing infrastructure
• Identify potential challenges
• Take accurate measurements
• Assess environmental conditions
• Determine optimal equipment placement

We integrate a wide range of technology systems including:

• Structured cabling (data, voice, fiber optic)
• CCTV and video surveillance systems
• Audio-visual systems for conference rooms and auditoriums
• Access control and security systems
• Network infrastructure (switches, routers, wireless)
• VoIP phone systems
• Digital signage networks

Absolutely! We can:

• Assess and upgrade existing systems
• Integrate new technology with legacy infrastructure
• Expand current installations
• Modernize outdated systems
• Provide migration paths from old to new technology

Our installation process follows these steps:

1. Pre-installation planning: Coordinate schedules and prepare materials
2. Professional installation: Execute work according to design specifications
3. Testing and commissioning: Verify all systems function correctly
4. Training and documentation: Train your team and provide complete documentation
5. Final walkthrough: Review the completed installation with you

We minimize disruption through careful planning:

• Flexible scheduling, including after-hours and weekend work
• Phased implementation to maintain business continuity
• Clear communication about any necessary downtime
• Efficient execution to complete work quickly

We offer three support service levels:

• Basic Support: Business hours coverage with 4-hour response time
• Professional Support: Extended hours with 2-hour response time and proactive monitoring
• Enterprise Support: 24/7/365 coverage with 1-hour response time and dedicated support team

Yes! Our Enterprise Support plan includes 24/7/365 coverage. We also provide emergency support for critical issues even on Basic and Professional plans, though response times may vary.

Response times vary by support level:

• Basic Support: 4-hour response time during business hours
• Professional Support: 2-hour response time during extended hours
• Enterprise Support: 1-hour response time 24/7

Critical emergencies receive priority response regardless of support level.

You can reach our support team through:

• Phone: +1 (503) 507-4944
• Email: contact@novy-inc.com
• Support Portal: Available to support contract customers

Pricing varies based on:

• Project scope and complexity
• Equipment and materials required
• Labor hours needed
• Support level selected
• Timeline requirements

We provide detailed, transparent quotes after understanding your specific needs.

Yes! We offer comprehensive maintenance contracts that include:

• Regular preventive maintenance visits
• Priority support response
• Discounted rates on additional services
• System monitoring and reporting
• Software updates and patches

We accept various payment methods including:

• Check
• ACH/Wire transfer
• Credit cards (for smaller projects)
• Purchase orders from established clients

Payment terms are typically net 30 days for established clients.

Yes! We provide comprehensive warranties:

• Workmanship: 1-year warranty on all installation work
• Equipment: Manufacturer warranties (typically 1-5 years depending on equipment)
• Extended warranties: Available for purchase on most equipment